We are seeking a super-talented UX Researcher!


If you are passionate about working for an entrepreneurial team of self-starters, if you are looking for a high energy environment that prides itself on premium and elegant user experiences, and if you are someone that is looking to collaborate with like-minded designers and strategists, then Echidna may be the right place for you to bring your talents. If you are looking for someone that wants to make a difference and help design the future of experiences for top brands across the world, we would love to hear from you!

At Echidna, we know that learning directly from our users is the best way to inform & build great experiences. The UX Researcher is accountable for defining, planning and conducting user research and delivering insights to the internal user experience, business development and marketing organizations. Ultimately, your work will facilitate key decision-making to help Echidna create great consumer experiences for clients of various industries. Working with the VP of User Experience, you will actively participate in establishing and innovating the user research practice, integrating it into the project development process, and communicating insights with the rest of the company. Ideal candidates must be user-focused, flexible, self-motivated, and able to work on a wide variety of projects. The UX Researcher must have strong communication skills, knowledge of latest industry best practices and trends, and have the ability and willingness to rapidly acquire domain knowledge.

This position is based in Minneapolis, MN.

Apply today for immediate consideration.

Primary Responsibilities

  • Work with stakeholders and UX team to identify and prioritize research needs in a fast-paced, rapidly changing environment
  • Develop creative approaches to solve for complex research goals
  • Design and conduct a variety of research studies on web and mobile products (including but not limited to ethnographic, usability, heuristic evaluations, benchmarking, focus groups, surveys, concept testing, etc.)
  • Synthesize and evangelize research findings through creative and actionable written reports and oral presentations
  • Work closely with product management team on the development of new product concepts
  • Experience prioritizing work based on timelines and business objectives
  • Ability to create and maintain relationships with clients and other external business contacts

Desired Skills & Experience

  • Bachelors degree required and Masters in Human Computer Interaction, Human Factors, Usability, Cognitive Science, or related discipline desired
  • 5+ years of relevant work experience creating and conducting user research studies and usability tests and translating results into design insights & recommendations
  • Excellent written and oral communication skills
  • Ability to think strategically and develop creative solutions to research challenges
  • Proficient with one or more creative & wireframing/prototyping tools (Adobe, Axure, Balsamiq, etc.)
  • Proficient with usability tools, card sorting, subjective ratings scales, and timed tests, as well as prototyping tools, such as Axure, Visio, Lucid Spec, Snag It, or Expressions, and paper-based prototyping
  • Must be organized, able to work independently, and flexible to switch rapidly between different projects
  • Experience in analyzing and using analytics to discover usability issues
  • Passion for understanding what drives customer behavior
  • Entrepreneurial and energetic – engaged in new trends, ideas and new ways to explore usability
  • Echidna delivers innovative eCommerce solutions, helping clients meet their immediate goals and achieve long term success with continued engagement.

    Based in Minneapolis, New York & Bangalore – Echidna, Inc is a digital services company that specializes in user experience design, multi-device development, and custom services for businesses across the world. We combine the strategy & creative imagination of an interactive agency with the diligence & tenacity of a technology solutions provider. With leadership experience in retail and user experience at Sam’s Club, Best Buy, Anthropologie and others, Echidna is looking for a passionate individuals to help take us to the next level!